Business Analyst, Provider Business Operations

Flatiron Health New York, NY
As the Business Analyst, you will be responsible for leading efforts to drive insights from data to inform operations and strategy in Flatiron's Revenue Cycle Management (RCM) offering. You will work with internal and external stakeholders to understand their processes, data and needs, and you will communicate questions, approaches and findings with those stakeholders on a regular basis. Not only will you implement a variety of approaches to capture data and make them functional and capable of revealing insights in order to track and change approaches to operations, but you will also be responsible for deriving insight from those data. This role will focus in the RCM and Practice Management domains, and we will consider candidates from different technical and non-technical backgrounds.

This role reports to the VP of RCM or Senior Manager, RCM.


* Support internal and external stakeholders by identifying operational issues and opportunities in data, developing strategy accordingly and helping to track process adherence and execution success

* Become a trusted confidante to key customers and prospective customers by building and telling data stories

* Develop strategies to capture additional data for better insight into operational processes

* Collaborate cross-functionally to incorporate data and insights into client implementation, account management strategies, and RCM sales

* Be a go-to resource for company-wide efforts around the data sources you work with

* Collaborate with engineering teams to support product improvement, data collection and data management


* Proficient with a query language or data flow/manipulation tools (e.g. SQL, Excel, Tableau, etc.) and able to pull data from a database or a reporting tool

* Strong analytical skills, and ability to synthesize results into strategies to achieve business objectives

* Proficient use of visualization tools to design, create and communicate key stories from complicated data

* Impeccable written and verbal communication skills, ability to structure complex issues

* Demonstrated ability and desire to learn extremely quickly

* Independent, analytical and creative thinker

* High degree of comfort with ambiguity, with a proven ability to quickly develop hypotheses with limited information

Bonus Points:

* Experience with medical practice management software and reporting tools

* Experience working in the business office or analytics/strategy group of a healthcare provider

* You are highly proficient with analysis and visualization tools like R, Pandas, or Tableau

* You have experience on a data analytics, visualizations, or insights team at a data driven or high-end technology company

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