Viceroy Hotel Group New York, NY
Bellperson Job Description


Escort guests to rooms and provide detailed orientation, including information of all Hotel services and features according to company and industry standards. Assist with the transportation of all luggage and any other room deliveries. Responsible for servicing guest needs throughout their stay. Maintain a thorough knowledge of all hotel services and amenities.


Skills/Knowledge/Abilities Required:

* Written and verbal fluency in English

* Ability to provide legible communication and directions

* Ability to compute basic arithmetic

* High school graduate or equivalent vocational training certificate

* Ability to work in all weather conditions for extended periods of time

* Ability to input and access information in the property management system/guest services communication system

* Ability to stand in a stationary position for extended periods of time.

* Ability to lift and transport multiple heavy bags, boxes, and packages.

* Service-oriented, Team Player with a great attitude

* Flexible with schedule hours. Must be able to work evenings, holidays and weekends.

* Ability to:

* perform job functions with attention to detail, speed and accuracy

* prioritize and organize

* be a clear thinker, remain calm and resolve problems using good judgement

* follow directions thoroughly

* understand guest's service needs

* work cohesively with co-workers as part of a team

* work with minimal supervision

* maintain confidentiality of guest information and pertinent Hotel data


* Previous experience in Luxury hospitality

* Fluency in a foreign language

* Experience in hospitality industry in similar position

* Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.


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