Assistant Food & Beverage Manager

Marriott Vacations Worldwide New York, NY
Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

RELOCATION ASSISTANCE PROVIDED: Yes

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

* 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

* Provides excellent customer service to all employees.

* Responds quickly and proactively to employee's concerns.

* Uses coaching skills throughout the property.

* Demonstrates self confidence, energy and enthusiasm.

* Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

* Provides excellent customer service.

* Responds quickly and proactively to guest's concerns.

* Understands the brand's service culture.

* Sets service expectations for all guests internally and externally.

* Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

* Follows up to ensure complaints have been addressed to the guest's satisfaction.

* Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

* Complies with all corporate accounting procedures.

* Assists GM as needed with annual Quality audit.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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