Account Manager - GPShopper (L09)

Synchrony Financial New York, NY
Job Description:

Role Summary/Purpose:

The Account Manager will manage and further enhance critical business relationships and serve as an internal advocate for stakeholders. Primary role responsibilities will include maintaining relationship satisfaction by addressing critical operational tasks, ongoing project initiatives, ad hoc requests as well as issue resolution.

About GPShopper

GPShopper is the leading integrated mobile commerce platform for retailers and brands, with native mobile app solutions that empower retailers to drive customer engagement and loyalty by bridging the digital and physical shopping experience with the use of mobile technologies. Our award-winning native mobile applications - featuring a complete suite of integrations such as commerce, loyalty, payments, personalized marketing and push notifications - are backed by a mobile content management system and reporting tools. Clients include A.C. Moore, Boohoo, BoohooMAN, Crate and Barrel, Foot Locker, Lane Bryant, Nasty Gal, Shoe Carnival, Stadium Goods, Steve Madden, Tillys, True Religion and more.

GPShopper's apps and platform have been recognized as best-in-class by retail and technology leaders, winning awards from the National Retail Foundation (NRF), Direct Marketing Association (DMA), The Daveys, eTail, W3, The Webbys, AT&T and Intel for excellence in mobile innovation. Forbes recently named GPShopper one of Ten Companies Disrupting Their Industries with Technology. Learn more at

Essential Responsibilities:

* Support VP of Account Management to address key requests in a timely fashion to maintain and expand strong relationships

* Seek opportunities to drive increased revenue while partnering with stakeholders to meet their business objectives

* Serve as first point of contact across all SYF stakeholders

* Leverage cross functional relationships to efficiently address and resolve issues or requests to increase overall satisfaction

* Ensure the timely and successful delivery of our solutions, based on business needs and objectives by partnering closely with internal SYF & GPS cross teams

* Report and analyze on key metrics across all accounts to further influence key business decisions

* Support leadership with key strategy planning initiatives to expand & grow relationships and revenue

* Maintain and review backlog to provide recommendations and influence on future roadmap and enhance existing relationship

* Ensure production readiness and streamline key business functions especially in the area of product launches and upgrades

* Coordinate key operational planning across company business functions

* Partner with stakeholders to drive product marketing and overall app usage

* Perform other duties and/or special projects as assigned


* Bachelors Degree and 2 years of experience in tech and/or financial services industry

* Minimum 1 year of account, relationship, client or partner management experience

Desired Characteristics

* Willingness to analyze processes to create cross functional operational efficiencies by implementing critical tools

* Attention to detail

* Excellent listening skills with formal verbal and written communications skills

* Passion for mobile and technology

* Strong interest, flexibility and patience to learn new skillsets

* Experience in being responsive to client needs with an innate desire to serve clients

Eligibility Requirements:

* You must be 18 years or older

* You must have a high school diploma or equivalent

* You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

* You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

* Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

* Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

* If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 52,000.00 - 110,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 09

Job Family Group: