Program Manager – TANF & Special Populations

Res-Care, Inc. New Haven, CT
Job Description


Title: Program Manager – TANF & Special Populations

Job Category: Administrative/Secretarial

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Program Manager – TANF & Special Populations.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Program Manager – TANF & Special Populations Responsibilities

The Program Manager is a leadership position responsible for day-to-day management of projects at the strategic and tactical level of the operation; examples include: funds utilization, planned versus actual performance, and resource management. Will have the responsibility for overseeing the functional operations of workforce center programs including but not limited to WIOA, TANF, and/or Re-entry. Will develop and implement strategies to incorporate a focus on program fulfillment and operational and performance excellence. Provide policy interpretation to staff, customers, community groups and agencies. Provide leadership, accountability and guidance in handling challenging client cases and employee concerns. The position enforces LEGACY culture concentrating on superior client and customer experience.

Essential Job Responsibilities:

* Work in partnership with the Project Director on planning and overall day-to-day operations/program development/contract management/human resources/staff development/business development.

* Develop and maintain a communications plan and keep all lines of business communities appraised of project plans and related implications.

* Provide day-to-day leadership, guidance, oversight and direction to the project in order to maximize contracted performance.

* Develop strategic plans/quality management.

* Implement project strategies that exceed Top 5 contractual requirements including metrics, cost, and quality.

* Manage the project monitoring and evaluation system, including project indicators and outputs to develop and promote appropriate evaluation strategies for program activities.

* Lead, supervise, and hold accountable direct reports to meet contracted performance expectations.

* Coordinate employee training, mentoring, work assignments, performance assessment, development and succession.

* Ensure all staff are trained and assessed on funded programs, customer service, and LEGACY Principles.

* Maintain a library of knowledge and lessons learned from project activities, monitor reviews and audits.

* Ensure that all required reporting are submitted in a timely manner to the appropriate parties.

* Performs other duties as requested.

Specific Requirements

* Bachelor degree from an accredited college/university in management, organizational development project management, or business administration required

* Five (5) years of program level management level experience, related to human services in the for-profit, non-profit, quasi-governmental and/or government sectors or directly related progressively responsible work experience or equivalent combinations thereof.

* Extensive knowledge with workforce development programs (i.e.; WIA, TANF/Choices. NCP, UIREA).

* Lead other projects of comparable size and complexity, or experience in a comparable role with similar required skills.

Work Requirements:

* Management experience with small through large integrated teams.

* Excellent oral, written, listening and presentation skills.

* Superior interpersonal skills to interface with various levels of employees, management, clients, and government representatives.

* Demonstrated planning, prioritization, and problem solving skills.

* Ability to set clear, measurable goals.

* Excellent time management skills.

* Negotiates well and handles issues with diplomacy and tact.

* Detail oriented.

* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

* Demonstrated ability to interact/communicate with a diverse Executive level management, senior management, and frontline staff.

* Develop and analyze budgets.

* Lead multiple activities in several locations.

* Map processes and manage work breakdown structures, project schedules, and resources.

* Comfortable working in a high pressure environment.

* Bilingual (English/Spanish) a plus.

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

* Competitive pay based on experience

* Medical, Dental, Vision Benefits

* Suite of voluntary insurance options

* 401(k)

* Paid Time Off

* Holidays

* Performance incentives

* Company Discount Purchasing Program

* Cell phone Service

* Ford and Chrysler Automobiles

* Furniture

* Appliances

* Staples discounts

* Employee Assistance Program

* Legal Assistance Program

* Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.