Inside Sales Representative

Transcat, Inc. New Berlin, WI
United Scale a Transcat Company is looking for a career-minded, customer-oriented salesprofessional with strong interpersonal and communication skills for a rewardinginside sales position.

Summary of position: The customer service -inside sales position sells weighing and measurement products along with repair/calibrationservices to our general industries, medical and educational markets. The position will manageinbound calls, perform outbound calls and partner closely with the SalesManager to provide customer care and support of the field sales team.

General Responsibilities:

* Answers and responds to customer inquiries regarding anyissue including technical and product application questions; requests for repair,calibration and/or product quotes/orders; customer service/problem solving;billing or expediting orders.

* Sell and promote United Scale products, rentals and servicesto customers using needs analysis, value based, and consultative techniques byphone.

* Is resourceful in obtaining appropriate technical productsupport to the customer and involves the applicable field sales person and/orvendors to determine specifications needed for the customer's applications.

* Understanding of business structure in most industries toidentify decision makers.

* Develop opportunities utilizing outbound calls and emailcampaigns. Ask probing questions to understand customer needs, provide proposalgeneration, follow-up and order entry.

* Grow business in underdeveloped markets and identify newmarket opportunities.

* Organized and Task oriented to complete objectives and goalsin a timely manner.

* Maintain and grow service/sales pipelines, reporting toolsand daily business activity logs. Update customer account data inSalesForce.com and provide customer care as needed.

Education and/or Experience

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected status.