Licensed Social Worker
CVS Health
 New Albany, OH

Job Description

50 - 75% Travel required in Franklin, Delaware, Pickaway, Union, Madison and surrounding areas

Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources. Manage a caseload of members effectively while ensuring their overall health and safety.

Fundamental Components

Evaluation of Members: -Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. - Coordinates and implements assigned care plan activities and monitors care plan progress. Enhancement of Medical Appropriateness and Quality of Care: - Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. -Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. -Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. -Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation and Documentation of Care: - Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Background Experience

  • Case management and discharge planning experience preferred
  • 2 years experience in behavioral health, social services or appropriate related field equivalent to program focus
  • Managed Care experience preferred
  • 50 - 75% Travel required in Franklin, Delaware, Pickaway, Union, Madison and surrounding areas
  • Minimum of Bachelor's degree required
  • Candidate must have an unrestricted social worker licensure (LSW) for Ohio

Additional Job Information

Candidate must have an unrestricted licensure in Ohio as a Licensed Social Worker. Candidate must be familiar with operating Microsoft Office Word, Excel (basic functions), and Outlook. All charting is electronic. Candidates must willing to conduct in person visits once COVID restrictions have been lifted. Candidate will manage a caseload of 100-130 members once candidate has been trained. Candidate must be comfortable with technology based and virtual trainings. Candidate must be comfortable with working at home and be a resident of one of the following counties: Franklin County, Pickaway County, Marion County, Delaware County and Union County in Ohio.


Bachelor's degree or equivalent experience

Percent of Travel Required

25 - 50%

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.