Infrastructure Site Support Specialist

Kimberly-Clark Corporation Neenah, WI
Infrastructure Site Support Specialist

Job Description

The Infrastructure group brings the digital workplace to life for the Kimberly-Clark organization. This group seeks out new technologies on the horizon and how to leverage them to support the goals of the organization, manages the infrastructure and creates a digital, connected workplace for employees. As part of the Coordination & Delivery team, the Site Support Specialist is responsible for the implementation and support of IT Solutions for administrative sites. May provide specialized technical support for Company's Senior Leaders. Provides technical and customer support on a broad selection of technologies and business applications. Leads small projects and coordinates local activities and is "face of the customer" for large ITS projects. Provides feedback to peers and delivery teams on process improvements and problem resolution.

Scope/Categories:

Role will have no direct reports. Key Interfaces: IT Infrastructure team members and outsourced partners, Service Delivery Managers, Coordination & Delivery Team members and Leaders, End Users, Local Business Leaders. Travel may include approximately 0-5% of work time.

Key Accountabilities:

* Ensures that requests are handled according to agreed procedures. For all requests that cannot be resolved, provides an effective interface between users and service providers supplying all necessary diagnostic information. Uses judgment to set priority for resolution, monitor progress and apply escalation procedures for incidents not progressing satisfactorily.

* In consultation with users/customers, demonstrates all features, plans requirements, installs (including field modification) and commissions' desk-top systems, products and services and their upgrades.

* Interprets technical or procedure manuals on behalf of non-technical users and provides routine training in normal usage of systems, products and services, providing information on the full range of capabilities.

* Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.

* Receives and handles requests for support following agreed procedures. Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate. Maintains records and advises relevant persons of actions taken.

* Rapidly absorbs new technical information and applies it effectively. Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client.

* Assesses feedback to help measure effectiveness of stakeholder management, and highlights issues which need to be addressed.

* Successfully deliver and support executive meetings, on-time and as needed.

* Be a self-starter with excellent communication skills, enjoys working as part of a team, can successfully multi-task, and able to walk busy executives through both complex and simple technical issues.

* Provides detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations.

Key Qualifications and Experiences:

* Bachelor's degree; Degree and 1-3+ years of Information Technology experience.

* (Preferred) Able to perform a broad range of work, sometimes complex and non-routine independently.

* (Preferred) Broad range of business and IT experiences; has achieved technical and/or business certification(s).

* (Preferred) Understanding of technical change management and incident management processes.

* (Standard) Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers.

* Displays good inter-personal skills, demonstrating the ability to relate to customers in their own language. Has project and/or change management experience on technology based projects.

* Experience working with end user services technologies (PCs, operating systems, productivity software, mobile devices).

* Held prior accountabilities that required customer engagement and interaction.

* Strong problem-solving skills with the ability to absorb and apply technical information.

* Verbal and written fluency in English is mandatory.

Core Competencies:

* DIGITAL CORE - Continuous Learning (Basic)

* DIGITAL CORE - Digital Workplace (Working)

* DIGITAL CORE - Enterprise Agile (Basic)

* DIGITAL CORE - Intelligent Operations (Basic)

* DIGITAL CORE - NextGen Networking (Basic)

* DIGITAL CORE - Unified Cloud and Edge Computing (Basic)

* FUNCTIONAL - Service Level Management (Basic)

* FUNCTIONAL - Service Operation (Basic)

* FUNCTIONAL - Stakeholder Relationship Management (Basic)

Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.

Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.

K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.

* LI-POST

Global VISA and Relocation Specifications:This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.

Primary LocationUSA-WI-Neenah

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time