Bilingual Customer Support Specialist

Tripadvisor LLC Needham, MA
TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. As a Bilingual Customer Support Specialist, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

Job Duties:

* Work directly with members and business owners via email, phone, and chat

* Respond promptly to customer inquiries

* Handle and resolve customer complaints within a 1-2 business day turnaround

* Obtain and evaluate all relevant information to handle inquiries and complaints

* Direct requests and unresolved issues to the designated resource

* Keep accurate records of customer inquiries, interactions, and details of actions taken

* Communicate and coordinate with internal departments

* Follow up on customer interactions

* Track and report on appropriate metrics