Social Media Customer Experience Associate

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

We are looking for a Customer Experience Associate who lives and breathes social media to join our newest office in Nashville! You will be Lyft's voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.

Responsibilities:

* Be Lyft's voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative

* Proactively solve issues and foster trust with our beloved passengers and drivers

* Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary

* Create a personalized, positive and effortless experience for the Lyft community

* Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support

* Cover the occasional after-hours on-call shift

* Be a community advocate for Lyft

Experience & Skills:

* Bachelor's degree or equivalent

* 1+ years of experience in customer service or sales mandatory

* 1+ years of experience with social media or communications preferred

* Captivating copywriting skills and fastidious attention to detail

* Emotional intelligence in spades and experience dealing with people

* Startup hustle and tireless work ethic

* Keen ability to work independently and in a team

* Strong ownership mindset and resolve to follow-through

* Willingness to work 2nd Shift/Evening Hours with 1-2 weekend days included in shift

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.