Sr Program Manager, Shipping and Delivery Support CPH Roadmap Services, Inc.
 Nashville, TN


Amazon’s mission is to be ‘Earth’s most Customer-Centric company’, and our award-winning Customer Service team is an essential part of that mission. We hire the world’s brightest minds, offering them an environment in which they can identify and relentlessly drive solutions to improve our customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity. We’re making history and the good news is, we’ve only just begun.

Shipping & Delivery Support (SDS) is a customer service organization dedicated to creating world class support for Amazon’s expanding logistics products and services. To achieve our mission we are seeking an innovative and highly motivated Senior Program Manager to manage a cross-functional portfolio of team projects to optimize our efficiency and achieve our goals. This is an opportunity for you to build best in class customer service for a rapidly expanding group of Amazon customers!

This position requires deep customer focus and strong self-motivation. It will involve regular communication with our SDS leaders and key support teams and requires you to be detail-oriented and comfortable partnering across cross-functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with great communication skills.


· Define the Strategy of the program and gain stakeholder alignment across horizontal and vertical teams.

· Prioritize and drive the collective cross-functional team projects that need to be implemented to improve operational efficiency and achieve CPH sub-component goals.

· Identify additional opportunities to improve productivity while maintaining a high bar for quality

· Report on program’s overall progress and operational metrics to SDS leadership on a regular basis

· Manage stakeholder groups, anticipate risks, resolve issues, and initiate corrective action as appropriate to deliver program results

Your main stakeholders will be our Directors, Regional Senior Operations Leaders, Capacity Planning, Finance, Product Teams, and the Operational Excellence Team, with whom you will regularly engage to communicate progress in the program and the status of our project roadmap. This will ensure the program is effectively driving results for the organization.

Basic Qualifications

· 5+ years of experience in program or project management

· Experience using data and metrics to drive improvements

· Experience owning program strategy, end to end delivery, and communicating results to senior leadership

· Bachelor’s degree or higher

·5+ years of experience in program or project management, including the delivery of cross-functional projects.

· Proficient in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

· Experience owning program strategy, end to end delivery, and communicating results to senior leadership

· Excellent oral and written communication skills, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope requirements and prioritize tasks

· Ability to handle multiple competing priorities in a fast-paced environment

· Experience defining program requirements and using data and metrics to determine improvements

· 5+ years of experience working cross functionally with tech and non-tech teams

Preffered Qualifications

· Comfortable working in a diverse group and contributing to an inclusive culture

· MBA or advanced degree in a related field

· Certified Project/Program Management credentials

· Ability to think big and develop creative solutions

· Knowledge of the transportation and/or customer service industry

Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.