Info Resource Support Spec 4-051618-167714

State of Tennessee Nashville, TN
Minimum Qualifications Benefits Supplemental Questions

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF TENNESSEE WILDLIFE RESOURCES AGENCY (T.W.R.A.), DIVISION OF WILDLIFE RESOURCES, DAVIDSON COUNTY

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and three years of experience in any one of the following areas: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

OR

Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in business data processing (e.g., business data programming, business systems analysis, or computer accounting), management information systems computer and information systems, computer servicing technologies, or other related field may substitute for the required bachelor's degree.

OR

Substitution of Experience for the Specific Associate's Degree: Experience in one of the following areas may substitute for the specific Associate's degree on a year-for-year basis to a maximum of two years: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other system operation problems related to computer system hardware or software; or (2) the strategic planning of hardware of software systems components for computer or information systems; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

OR

Substitution of Graduate Coursework for the Required Experience: Any graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.).

OR

One year of experience as an Info Resource Support Spec 3 with the State of Tennessee

Other Requirements:

Necessary Special Qualifications: None

Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, performs information systems technical support work of advanced difficulty and lead work of average difficulty; and performs related work as required.

Distinguishing Features: This is the lead level class in the Info Resource Support Spec job series. An employee in this class is responsible for the daily operation of multi-user computer systems and leads a project team involved in the diagnosis and resolution of software and hardware problems for stand-alone microcomputer systems or other computer systems accessed by multiple users. The computer systems include microcomputers or minicomputers, as well as software and peripheral devices utilized by the mainframe. This class differs from Info Resource Support Spec 3 in that an incumbent of the latter works as part of a project team in the diagnosis and resolution of software and hardware problems for computer systems. This class differs from Info Resource Support Spec 5 in that an incumbent of the latter either oversees the justification for providing software and hardware products for state agencies or supervises the activities of employees from multiple project teams involved in the diagnosis and resolution of software and hardware problems for computer systems.

Competencies (KSA's):

Competencies:

* Problem Solving

* Dealing with Ambiguity

* Functional / Technical Competency

* Technical Learning

* Patience

* Listening

* Customer Focus

* Action Oriented

* Business Acumen

Knowledge:

* Advanced knowledge of computer hardware, software and related peripherals

* Knowledge of administrative procedures

* Knowledge of telecommunication operation, systems and devices

Skills:

* Active Learning and Listening

* Advanced Programming

* Advanced Repairing

* Advanced Troubleshooting

* Complex Problem Solving

* Equipment Maintenance

* Equipment Selection

* Installation

* Instructing

* Judgment and Decision Making

* Operations Analysis

* Quality Assurance (QA) Analysis

* Service Orientation

Abilities:

* Extent Flexibility

* Finger and Manual Dexterity

* Information Ordering

* Oral and written comprehension & expression

* Problem Sensitivity

* Static Strength (e.g., ability to lift/move up to 50 pounds)

* Technical Design