Full Time Customer Service Representative / Nashville, TN

Vaco NAP Nashville, TN

Seeking a Customer Service Specialist who thrives in a mutli-tasking enviorment while activiely assiting to online customers and clients needs. A positive and cheerful attitude is a must for this position, seeing that you will be engaging in inbound and outbound phone calls daily. We are passionate about bringing world class customer service to every single customer and are seeking employess who are committed to doing that!



For a full Job description, see below.


Responbilities
:


Accurately assisting our online customers/clients through their application online


Actively engage customers through outbound call efforts


Participate in ongoing learning and development


Comply with all state and federal laws governing the financial services industry


Perform other duties as assigned


To be exceptional in this role, your qualifications should include:

Expectations:


A cheerful and positive attitude


A commitment to providing world class customer service


The ability to work independently, manage multiple projects and produce timely and effective results


Hunger for a multi-tasking environment


An innate ability to adapt to an ever-changing environment


Strong teamwork orientation through exceptional internal customer service


Excellent computer skills Education


High school diploma or GED (Higher education a plus)

Experience:

2+ years of experience in a customer service related field


Call center customer service experience a plus Other requirements:


Flexibility with work shifts


Pass a pre-employment background check and drug screen


Benefits:


Performance bonuses and incentives


100% company paid health insurance for employees


Company match 401k


Paid vacation and sick time


Dental, vision, and life insurance


40 hours of PTO to volunteer in the community


Maternity, paternity, and military leave


On-site gym at our state of the art home office (HQ)


On-site Nurse Practitioner at HQ


Incredible company sponsored events
Seeking a Customer Service Specialist who thrives in a mutli-tasking enviorment while activiely assiting to online customers and clients needs. A positive and cheerful attitude is a must for this position, seeing that you will be engaging in inbound and outbound phone calls daily. We are passionate about bringing world class customer service to every single customer and are seeking employess who are committed to doing that!