Customer Service Representative, Contact Center

Standard Parking Corporation Nashville, TN
Overview

Basic Function – The Customer Service Representative (CSR) handles a high volume of calls and emails with the highest degree of courtesy and professionalism in order to resolve customer issues; which include customer questions, complaints, and inquiries. All of the customer interactions are logged into a log database and the log activity is reviewed on a daily basis. The CSR offers alternative solutions when appropriate with the objective of retaining customer's satisfaction. The CSR handles business transactions in connection with the activation of new customer accounts on a computer terminal. The CSR communicates with customers using web-based tools and demonstrates proficiency in typing and grammar. The CSR will make financial decisions to protect/collect revenues and adjust customer accounts.

Responsibilities

MAIN RESPONSIBILITIES

* Manage multiple tasks at a time

* Deliver exceptional client service via telephone and email

* Conduct detailed research and address customer inquiries

* Provide quality service by comprehending procedures and product knowledge

* Document data and customer service work on a daily basis

* Prepare activity reports to track performance across our customer base

* Track issues, and ensure timely delivery of solutions from support teams

* Complete other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

* 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.

* High School Diploma or Equivalency; some college preferred

* Advanced multi-tasking, problem solving and organizational skills

* Ability to work in a fast paced work environment

* Positive attitude and productive, professional and courteous manner

* Superior telephone etiquette

* Ability to accomplish tasks in the most timely and efficient manner

* Strong written/verbal communication and interpersonal skills

* Intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.