Contact Center Representative

The Tennessee Credit Union Nashville, TN
The Tennessee Credit Union is looking for an outgoing personality to join the Member Contact Center team. The ideal candidate will provide superior member service while completing transactions and providing information on products and services to members via telephone and other remote delivery channels. This position also supports other departments by facilitating online account opening and loan applications, and credit card maintenance. In a fast paced environment, this full time position is perfect for the energetic person who is eager to build their career in the credit union industry. As a thorough and compliant representative of TTCU, all your actions in communicating with members and accommodating their requests will be delivered in an upbeat, knowledgeable, and timely manner following all TTCU policies and procedures. The candidate will demonstrate friendliness, very strong interpersonal skills, a professional demeanor and have a sincere attitude of helping to deliver an exceptional member experience for every member, every time.

TTCU is not only dedicated to their members, but to their employees as well. We are happy to offer competitive wages and an extensive benefits package including major medical, dental, vision, retirement, 11 paid holidays and more!

Monday - Thursday: 8:00a - 5:00p Friday: 8:00a - 6:00p

JOB REQUIREMENTS

* General knowledge of Credit Union operations, of products and services.

* Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and frequent interruptions.

* Pleasant telephone voice and personal demeanor.

* Ability to work in a non-smoking environment.

* Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset.

JOB QUALIFICATIONS

* 1 year customer service experience required

* High school education required

* 1 year as telephone operator, receptionist or comparable position preferred.

* Prior Credit Union experience a plus but not required.

In order to be hired into this position, the candidate must have an acceptable credit history per a report which will be run prior to employment. Good credit history is considered an essential element for this position. In addition, the candidate must pass a drug screen and background check. No recruiters please.