Change Owner, Customer Solutions

Asurion Corporation Nashville, TN
At Asurion, we don't just redefine—we reinvent. We began by establishing a culture that rewards results and isn't confined by hierarchy. As a result, we have achieved phenomenal growth.

Today, this entrepreneurial spirit is as strong as ever. It's in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that every team member has the opportunity to reach their full potential.

This role will sit at the cutting edge of driving innovation and change for over 200 million Asurion customers.

The Change Owner is responsible for influencing, driving and understanding the impact of change implemented into our Operations organization to support the continued growth of Asurion, both domestically and internationally. As a Change Owner, you will be relied upon to make change easier for our stakeholders and customers and relied on as an expert who understands Operations and the impact of change, while managing multiple projects simultaneously.

The Primary Duties and Responsibilities:

* Overall project management, including planning and directing resources in low-medium complex work-scope projects to ensure project goals are met

* Facilitate resolution of issues; influence the right resolutions based on operational impact

* Direct product implementations with a data driven approach

* Deliver work in an iterative model, test and learn or journey team approach

* Identify and schedule project deliverables, milestones, and required tasks

* Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders

* Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group

* Develop recommendations on most effective means of delivering project value

* Develop strong relationships with management and other business partners from project-impacting functional areas

* Manage customer expectations; meet or exceed their expectations through successfully implementing changes to meet their needs

* Ability to build and maintain professional relationships with all members of functional teams.

The Intangibles:

* Innovative - You drive innovation, definition, deliverables planning and design of new products or projects to deliver against team and company goals. You challenge all members of cross-functional teams to be bold and creative. You funnel that energy into execution plans and 'new ways of getting things done'

* Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone, are able to push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach

* Customer Devotion - You take on complex challenges and simplify them to avoid making them our customers problems

* Debate, Commit, Execute - You start with the brutal facts, debate, decide then empower to execute

* Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on

* Stay Humble - You display quiet confidence, never arrogance

* Collaborative - You recognize the importance of your team and everyone around you to help drive results, you are a good partner and team mate

* Help me grow – You share successes and failures with your team intentionally, this helps us all grow and learn rapidly

Job Requirements:

* BA/BS Degree required; Preferably in Business Management or associated field

* 3 years of experience managing complex projects/programs

* Background in IT, Operations, or Project Management preferred

* Demonstrated successful track record in leading large projects/programs in complex environments

* Project or Program management skills with ability to multi-task and manage projects in a cross functional environment

* Superior problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities

* Excellent verbal and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuade others, and gains understanding