Child Support Case processing Analyst - 73005312
State of Florida
 Naples, FL

Requisition No: 87360

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73005312

Position Number: 73005312

Salary: $2,211.71 - $2,638.05 / month

Posting Closing Date: 11/15/2019

This is an Internal Program Opportunity only.

JOB SUMMARY: This is a Revenue Specialist II - Child Support Case Processing Analyst position in the Department of Revenue's Child Support Program Establishment Process Order Entry in the Naples service site. Job duties revolve around providing quality customer service, safeguarding confidential information and using the Child Support system to work assigned tasks related to Child Support Program services. This includes: initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues and gathering information, analyzing case data and taking the next appropriate actions. In addition, this position will interview customers face to face and/or over the telephone. Interact with legal services providers, other states, employers and other business partners as well as make decisions based on case information and the documentation provided.

MINIMUM JOB REQUIREMENTS:

EDUCATION AND EXPERIENCE:

  • Currently employed with the Florida Department of Revenue in the Child Support Program
  • Currently a Revenue Specialist II
  • Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)

SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

NOTES:

  • Internal Transfer Program Opportunity.
  • Standard workday of 8:00 a.m. – 5:00 p.m., Monday through Friday.

APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Naomi Johnston, 954-267-4486, naomi.johnston@floridarevenue.com

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.