Time and Labor Technician

Proliant Inc Naperville, IL
Proliant is looking for a Time and Labor Technician to join our team.

Proliant is the trusted payroll and workforce solutions provider for companies nationwide. With around 4500 clients in all 50 states, and 10 processing centers across the country, we focus on our client's needs directly. We deliver a fully integrated suite comprised of payroll, human resources, time and labor, benefits administration, and much more!

The Time and Labor Technician is responsible for providing client support in a team atmosphere and acts as the main point of contact for a group of clients.

Responsibilities:

* Communicating with clients via phone and email to provide assistance with technical, navigational, and time system related inquiries

* Work as a liaison with other departments to provide excellent customer service to our customers

* Answering client questions on how to use time and labor to fit their business objectives

* Support our clients on their day to day operations and questions about our time and labor product Maintain in depth knowledge of our time and labor product, features and usage

* Assist clients with time clock set-up, communication, and functionality

* Build and adjust time and attendance parameters, accrual policies, attendance policies, etc.

* Research various time system issues for internal and external clients

* Professionally service clients and collaborate with other technician(s)

* Work with various file imports/exports

* Use analytical skills to solve problems

Requirements:

* Strong organization and time management skills; ability to work under tight timelines and pressure

* Experience in the Payroll or HR field is a plus

* Time and Attendance experience preferred

* Experience with NOVAtime or Attendance on Demand is ideal

Job Type: Full-time

Salary: Dependent on Experience

This is an excellent opportunity to in with a growing, respected company that believes in promotion from within; we offer a great work environment and great location! Benefits include Medical, Dental, Life, Short-term Disability, Long-term Disability, Flexible Spending Accounts, Paid time off, supplemental programs, and much more!