Concierge: Evenings (4:00pm - 8:00pm) and Weekends

Harbor Retirement Associates Naperville, IL
Essential Functions:

* Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner

* Ensures that all messages are relayed promptly to the intended person

* Maintains current visitor log

* Greets all visitors, residents, family members and associates in a warm and helpful manner Ensures that the reception areas are clean and inviting. Contacts supervisor and report any anomalies that need fixing or cleaning

* Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates.

* Be able to assist the Dir. of Community Relations and/or Dir. of Sales and Marketing with inquiries when necessary

* Offers refreshments to visitors and make them feel welcome and comfortable

* When interacting with residents and/or family members, is mindful of the Residents' Rights to Privacy

* Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services

* Collects the residents' mail and prepares it for distribution.

* Performs community mail duties such as receiving and sending packages

* Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area

* Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area

* Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor

* When using a company computer follows company guidelines on proper computer usage

* Dresses professionally and is professional at all times

Non-Essential Functions:

* Leads by example exhibiting the CORE Values through servant leadership

* Encourages teamwork and promotes company philosophy

* Attends required community meetings and participates Life Enrichment activities when able

* Completes all required courses in adherence with HRA University

* Is prompt and able to perform the required duties of the position on a regular, predictable basis

* Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent

* Becomes familiar and understands the steps for fire evacuation

* All associates are responsible for maintaining a safe and secure environment for all community residents

Qualifications/Skills/Educational Requirements:

* Must have a high school education

* Must be able to communicate effectively

* Must possess excellent customer service skills

* Must have patience, tact, cheerful disposition and enthusiasm at all times

* Knowledge of Microsoft Office and Outlook software preferred

* Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts

* Must possess a passion to work with and around senior citizens