Housekeeping Supervisor

Wyndham Worldwide Napa, CA
Silverado Resort and Spa is seeking qualified candidates for the position of Housekeeping Supervisor. The Housekeeping Supervisor oversees the day-to-day operation of the housekeeping department providing supervision of the housekeeping staff under guidance of the Director of Housekeeping. Essential Functions include but are not limited to:

* Controls, monitors and communicates room status with front desk.

* Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.

* Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

* Inspects, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned.

* Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns regarding housekeeping/laundry services.

* Enforces standard procedures for the acceptance, security and return on guest lost and found items.

* Assists in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies so as to maintain adequate inventory levels.

* Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift.

* Turn in maintenance requests daily.

* Monitor and follow up on Room Attendant and Houseperson assignments daily.

* Provide on-going training to Room Attendants and Housepersons.

* Assist in cost control and payroll

Qualifications

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