Automotive Service Director

Don Allen Ford Nantucket, MA

Don Allen Ford
is looking to bring on a proven leader to lead our Service Department.
If you have the experience and are looking for a great team, look no further!

Job Description
  • Ford Service Directors prioritize required services, and be prepared to provide options upon request.
  • Service Managers manage and Hire technicians and service advisors
  • Automotive Service Managers interview and make new hires
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Service Advisors remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with customers and team.
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Join our winning automotive service team - apply today!

As a Ford Automotive Service Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Manager:

  • At least 3-5 years of experience in a service management or assistant service management role is required
  • ADP experience preferred
  • Previous Ford franchise experience strongly preferred
  • Must have computer proficiency
  • Valid driver's license
About Our Dealership:

We at Don Allen Ford want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource – our employees. As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles – from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles – and Ford is looking for employees with the talents and skills to take us even further. Help us bring the industry back home – apply today!

Our Dealership's Commitment To You:

  • Strong pay plan!
  • Sales and service incentives!
  • Health benefits!
  • Paid Vacation!
  • High Customer Satisfaction For Both Sales & Service
  • A Professional and Respectful Work Environment

Join our winning automotive service team - apply today!