Data Center Operator - 2nd Shift

The Data Center Operator will monitor performance and availability of computer hardware, operating system and application software. Provides technical assistance to resolve hardware and software issues. Monitors and maintains operating system, database and application backups. Maintains Data Center documentation to ensure completeness and accuracy. Monitors overnight Enterprise Resource Planning (ERP) system batch jobs. Provides first level troubleshooting of hardware and software issues. Escalates unresolved issues to service owners. Provides and weekends Service Desk support for end users. Escalates unresolved issues to service owners. Documents all issues in IT Service Management (ITSM) ticketing system. Initiates problem notifications to IT department and maintains ongoing communication until issue is resolved.

On the job training will be provided to equip the candidate with skills and knowledge needed to successfully perform all essential job functions listed below.