Vol Crdntr/Brvmnt Crdntr - (AA24549)

Curo Health Services Murfreesboro, TN
BEREAVEMENT COORDINATOR-VOLUNTEER COORDINATOR

PRIMARY FUNCTION

The Bereavement Coordinator participates with other members of the interdisciplinary team in identifying the bereavement needs of the patient and family by defining goals which address individual needs and providing the highest quality service to meet those needs.

The Volunteer Coordinator is a member of the interdisciplinary team who is responsible for representing the volunteers and advocating for volunteer services, identifying needs for volunteers, recruiting volunteers, and assigning volunteers with patients/families.

JOB RESPONSIBILITIES- BEREAVEMENT COORDINATOR

* This is a safety-sensitive position

* Participates with the team in providing for the bereavement needs of families through home visits, phone contact, group activities, memorial services, correspondence, and other types of personalized support.

* Completes bereavement assessments per CoP’s and Curo Policy and Procedures.

* Communicates with team members to provide and gather information to develop the family bereavement care plan and to coordinate needed services.

* Maximizes family access to resources including volunteers, groups, and referrals to outside agencies.

* Provides for the bereavement needs of staff, including volunteers

* Provides education and training to team members, and community and contract agencies as requested by the supervisor, and assists them in understanding the psychosocial dynamics associated with illness, loss, and death.

* Facilitates bereavement group activities.

* Maintains bereavement charts.

* Assists in facilitating annual Memorial Services.

* Schedules and facilitates a community program for dealing with the holidays.

* Provides consultation and training to bereavement staff in other offices.

* Provides monthly summary reports to include projects, phone calls, correspondence, groups, in-services, and cases closed.

* Markets the company and bereavement services to the community and referral sources.

* Participates in the coordination of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.

* Performs other duties as assigned.

* Consistently promotes company’s core values.

* Completes required Curo annual training.

JOB RESPONSIBILITIES-VOLUNTEER COORDINATOR

* Supervises all volunteer activity in local area of service.

* Maintains the 5% criteria per CoP’s.

* Assesses patient/family request for volunteer placement and assigns volunteer as appropriate.

* Assists with determining recruitment needs related to service area and patient population.

* Recruits, trains and retains volunteers for assigned area of service.

* Maintains frequent communication with the program volunteers.

* Schedules and facilitates volunteer training sessions and in-services.

* Networks with community resources and represents the volunteer program within the community.

* Represents the volunteer program in team meetings while encouraging use of volunteers.

* Serves as a liaison to facilitate communication between the volunteers and staff.

* Oversees volunteer visit documentation as received and files appropriately in patient file.

* Maintains volunteer recruitment and retention records.

* Maintains personnel file on all volunteers and performs annual evaluations and file updates as required.

* Records and maintains monthly statistics of volunteer visit and time documentation.

* Provides individual volunteer support as needed.

* Participates in the coordination of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.

* Fulfills other activities as assigned.

* Consistently promotes company’s core values.

* Completes required Curo annual training.

QUALIFICATIONS-BEREAVEMENT COORDINATOR

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Education: Undergraduate degree in human service field. Graduate degree if providing counseling or working under the guidance of a Master’s level degreed professional.

* Experience: Clinical experience in the areas of life-threatening and chronic illness, grief and loss counseling, individual, family and group therapy. Prefer three years related clinical experience in varied multi-disciplinary settings and one year experience in a healthcare setting.

* Licenses, Certifications and/or Registration:

o Meets Federal and State requirements for providing bereavement services

o May have certification in bereavement services.

o CPR Certification

o Current automobile insurance and valid driver’s license

* Equipment/Tools/Work-Aids: Must be able to operate computer, facsimile equipment, copier and cell phone/beeper. Must have and maintain transportation to be used for work.

* Specialized Knowledge and Skills: Knowledge of terminally ill patients and their families along with understanding of hospice and the psychosocial dynamics of illness, loss, and death; ability to apply knowledge of the special needs of hospice patient and families; knowledge of roles of all disciplines providing hospice services; knowledge of community resources; good oral and written communication skills; documentation management; proficient in both public speaking and group facilitation skills.

* Personal Traits, Qualities and Aptitudes: Sensitivity to the impact of life and death issues faced by individuals with terminal illness; tact in dealing with these patients and their families; ability to support others at a time of crisis; ability to cope with the stress of repeated loss. Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all members of the hospice team.

* Working Conditions: Office environment with travel to patient’s homes and/or institutional setting. Potential exposure to infections, communicable diseases, odors, blood, excreta and hazardous materials.

QUALIFICATIONS-VOLUNTEER COORDINATOR

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Education: Bachelor’s Degree preferred or four years related experience.

* Experience: Some healthcare/hospice or volunteer administration experience preferred. Previous volunteer experience preferred.

* Licenses, Certifications and/or Registration:

o CPR Certification

o Current automobile insurance and valid driver’s license

* Equipment/Tools/Work-Aids: Must be able to operate computer, facsimile equipment, copier and cell phone/beeper. Must have and maintain transportation to be used for work.

* Specialized Knowledge and Skills: Understanding of volunteer motivations; understanding of hospice; ability to apply knowledge of the special needs of hospice patient and families; knowledge of roles of all disciplines providing hospice services; knowledge of community resources; excellent oral and written communication skills; excellent organization and record keeping skills; proficient in both public speaking and training skills.

* Personal Traits, Qualities and Aptitudes: Sensitivity to the impact of life and death issues faced by individuals with terminal illness; tact in dealing with these patients and their families; ability to support others at a time of crisis. Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all members of the hospice team.

* Working Conditions: Office environment with occasional travel to patient’s homes and/or institutional setting. Potential exposure to infections, communicable diseases, odors, blood, excreta and hazardous materials.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The ability to work in a constant state of alertness and safe manner

* Exchange information and communicate verbally and by written word

* Must be able to read, write, and comprehend English

* Demonstrate active listening skills

* Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.

* Ambulate on rough surfaces and climb stairs

* Endure long periods of driving

* Stand, walk and/or sit for extended periods of time.

* Lift or move up to 25 lbs

STANDARDS

* Maintains high standards of integrity and business ethics.

* Abides by company rules, policies and procedures, and applicable laws and regulations.

* Conducts self in an honest, ethical manner.

* Reports promptly any suspected violation of compliance standards via the open door policy.

DIRECTIONS RECEIVED

Reports to the Director of Operations.