Staff Program Manager, Customer Success

Cross-Company Planning & Alignment Facilitate process of gaining shared vision and developing work plans by partnering with stakeholders across business units and functional groups. Guide teams through structured and principled approaches to solving problems. Surface tradeoffs and make recommendations Operating Rhythm Manage the program operating rhythm and milestones, ensuring that stakeholders are working towards common outcomes and clear timelines. Work with teams to craft content and frame ideas to generate the right level of discussion for different forums and audiences of different levels, including senior executives Tracking & Accountability Establish and maintain process and tooling to drive transparency / accountability and rigor in execution. Maintain key work plans and action items Risks, Issues & Dependencies Proactively identify and manage key risks, issues, and dependencies. Ensure that stakeholders who need to collaborate are connected. Escalate as needed to facilitate removal of roadblocks Thought Partnership & Business Analysis Collaborate with business leaders to help recommend solutions and corresponding action plans for the business problems their workstreams are solving. Provide quantitative and qualitative analytical support to support recommendations and identify new areas of opportunity Qualifications Demonstrated ability of excelling at above