Help Desk Support / Help Desk Specialist III
Apex Systems
 Mountain View, CA

Job Description Job #: 1020987

Help Desk Support III

The role of Desktop Support Analyst is to help internal employees with all facets of the corporate computing environment. The Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a white-glove level of support to the employee community. Responsibilities Ability to troubleshoot software, hardware and connectivity issues Provides technical assistance and training to system users Experience with installation, upgrade, and maintenance of software, hardware, and peripherals Familiar with computer installs and imaging Ability to understand & articulate root cause on customer issues Familiarity with encryption and security tools and triaging within this environment Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using Casper and LANDesk technologies Communicate trends and challenges in daily team meetings The ability to maintain and manage internal inventory and assets Keep Knowledge Base and process documentation up-to-date Work closely with the team to resolve or properly close aging tickets Manage the individual and ticket queue for the team Ensure the highest level of customer satisfaction.

Requirements:

  • A few years of experience of Desktop Support for a large company
  • Windows and Mac experience
  • Able to handle high volume
  • Customer service

If interested please send your resume to: [ Link Removed ]

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Phone number blocked ] -6178.