Customer Experience Specialist, Seasonal
Best Buy
 Mountain View, CA

Customer Experience Specialist, Seasonal

BrandBest Buy

As the Best Buy Seasonal Customer Experience (CE) Specialist, you will deliver friendly, fast & accurate processing of all customer transactions in the front lanes. You will also assist customers with learning about and purchasing the latest technology products to meet their needs. As a CE Specialist, you will be responsible for creating an engaging, fun, and fulfilling experience for our customers as they move throughout the store and close out their transactions. Through a comprehensive onboarding and training program, you will become an expert in all our product categories while learning about the latest cutting-edge technology.

Key Responsibilities:

  • Greeting and welcoming customers to the store in addition to making sure their visit was engaging and satisfying – making sure every customer goes away feeling excited about the next step in their technology journey.
  • Accurately processes transactions associated with both in-store purchases and online order pick-ups.
  • Applies the appropriate knowledge and expertise through ongoing learning and self-development to enable an excellent customer shopping experience.
  • Stays up to date on Best Buy products and in-store service offerings and provides complete solutions to customers during each transaction.
  • Maintains a clean, well-stocked and inviting store appearance in all areas.
  • Receive and organize online orders for efficient customer pick-up.

Basic Qualifications:

  • Ability to work successfully as part of a team
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends
  • Strong ability to prioritize and multi-task in a fast-paced environment

Preferred Qualifications:

  • Prior experience working in customer service, sales or related fields