Benefits Program Manager

Benefits Program Manager

Omnicell has an exciting opportunity for a Benefits Program Manager at our headquarters in Mountain View, CA. The position will be responsible for the interpretation, implementation, evaluation, administration, communication and delivery of comprehensive benefit programs with the benefits team by managing the operations and administration of Health & Welfare programs, (e.g. Health Insurance, Disability, Workers Compensation, Wellness, Benefits Administration System and Vendor Relations). This position will also supervise a small team.


* Research and analyze benefit plans/programs including but not limited to: cost/benefit analysis, funding, premium assessment, market trends and benefit forecasts.

* Survey industry and community to determine the company's competitive position in employee benefits. Evaluate findings and propose changes as appropriate for the company and current business conditions.

* Collaborate with the Director of Benefits in developing cost control procedures to assure maximum coverage at the least possible cost to the company and employee.

* Manage vendor quality and performance to include but not be limited to: documentation issues, customer service, adherence to plan provisions, and performance guarantees.

* Manage the audit of all programs and oversee the coordination with vendors as required.

* Manage communications strategy and delivery to facilitate clear understanding, internally and externally of benefits plan provisions to employees and senior management.

* Make recommendations to Benefits Director and CHRO as needed to accommodate changing trends.

* Provide ad hoc benefits reporting from the benefits and other systems in support of strategic management initiatives, plan design change options, carrier/provider changes, surveys, census or reporting to outside vendors.

* Manage and collaborate with benefits broker and HRMS on all aspects of Omnicell's annual open-enrollment process.

* Manage Omnicell's wellness programs.

* Handle complicated/sensitive claim issues including coordinating with carriers to reach appropriate resolution.

* Ensure company compliance with legal requirements including but not limited to: ERISA, COBRA, HIPAA, PPACA/ACA and QDROS and other regulatory agencies relative to benefits administration.

* Analyze and recommend compliance actions for new and evolving benefit legislations.

* Review and approve benefit reconciliation reports and vendor billing statements.

* Handle complex benefit inquiries and complaints to ensure quick, equitable, courteous resolution.

* Develop strategies to improve existing or implement new procedures that provide more efficient department processing results.

* Serve as a consultant to business leaders and employees on key organizational and management issues.

* Provide HR Generalist support to client groups in areas including the following: organizational design, employee relations, change management and policy guidance and interpretation.

Required Knowledge and Skills:

* Demonstrated knowledge of health and wellness benefits administration policies, practices, and procedures in the US.

* Strong knowledge of Federal, state, and municipal privacy laws and the applicability to the day-to-day operation of health and wellness benefits area.

* Ability to interface and communicate effectively with all levels of employees, managers, vendors, consultants, and legal advisors.

Basic Qualifications:

* Bachelor's degree

* A minimum of five (5) years of experience in health benefits plan management and HR business partnership

* Demonstrated excellent verbal and written communication, facilitation, and administrative skills

* Experience in identifying operational issues and recommending and implementing strategies to resolve problems

* Demonstrated competence in project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)

* Advanced level skills in Microsoft Office Tools: Word, Excel and PowerPoint

Preferred Qualifications:

* Bachelor's degree in Human Resources or related discipline

* Benefits Certifications (e.g. CBP, CEBS)

* Demonstrated knowledge of international benefits administration policies, practices, and procedures

Work Conditions:

* Office Environment

* Domestic travel 15%

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