Strategic Account Manager

Intrado
 Montgomery, AL

For this opening we will consider candidates from the following locations: Omaha,NE,United States | , United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;,IL,United States;,NY,United States;,TX,United States;Chicago,IL,United States;Louisville,KY,United States;New York,NY,United States;Plano,TX,United States

This opportunity is 100% work from home from anywhere in the United States.

Intrado is seeking Strategic Account Manager for our rapidly growing Customer Experience (CX) AI business group. We deliver unbelievable CX outcomes with expert orchestration using Intelligent Virtual Agent and digital messaging in our modern cloud native Google platform.

As the core component of our enterprise growth strategy, the Account Manager will be directly responsible for retaining and growing our existing customer base. This is an excellent opportunity to be in a pivotal role at a rapidly growing company where you can make a huge impact. If you are a strong, customer centric professional with a desire to join a growing company that continues to invest in a growth industry (Conversational AI) and you have a proven track record in customer experience, we would love to hear from you!

What you Will be Doing:

  • Communicate frequently with our customers to evangelize our offering, maintain relationships, and build report
  • Responsible for identifying and closing explanation opportunities within current accounts
  • Support new products/initiatives, working closely with customer, customer success and product team
  • Act as an advisor or consultant for your customers to provide solutions that Increase their customer experience

What You Bring

Education

  • Bachelor’s Degree from an accredited college or university with major coursework in business, information technology, or a related field. Equivalent work experience may be substituted in lieu of a degree

Required Experience

  • 3-5 years of experience in a technical, SAAS solution selling sales role or account management position required
  • Proven experience identifying new sales opportunities within an existing customer base
  • Self-starter with excellent time-management skills
  • Ability to learn quickly and work remotely / independently
  • Superior relationship and interpersonal skills
  • Excellent written and oral communication skills; experience delivering compelling presentations to large audiences
  • Willingness to travel to your customers, as needed. 25%-30% travel expected

#LI-Remote

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.

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