DHS-Case Manager

State of Mississippi Montgomery, AL
Characteristics of Work Benefits Supplemental Questions

This is professional work involved in managing a caseload of clients who are in a work or other economic assistance related program, and determine initial and on-going eligibility of public assistance. The incumbent is responsible for managing and authorizing support services, interviewing, assessing, counseling, referring, and job developing for and with clients. Incumbents assess clients' educational and work history backgrounds in order to develop an individual employment plan. The incumbent is also required to manage and handle maintenance on other assistance programs. Supervision is received from an administrative superior.

Examples of Work:Examples of work performed in this classification include, but are not limited to, the following:

Interviews clients to determine an appropriate employment plan and evaluates and modifies plan as needed.

Counsels with clients to determine any employment barriers and to seek solutions to those barriers.

Leads job skills training sessions and conducts job club sessions.

Develops voluntary work sites.

Utilizes GED and training providers to offer needed educational and training services to clients.

Assists in resume preparation.

Contacts local employers to discover job opportunities for clients.

Maintains a case file for each client containing the individual employment plan.

Compiles reports on services offered clients and client progress for administrative supervisor.

Manages and authorizes supportive services.

Performs related or similar duties as required or assigned.

Minimum Qualifications:These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the Mississippi State Personnel Board in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.



A Bachelor's Degree from an accredited four-year college or university.



Two (2) years of college (60 semester hours);



Two (2) years of experience related to the above-described duties.

Essential Functions:Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following:

1. Arranges and coordinates the services necessary for clients to reach a vocational goal.

2. Maintains case records on all clients.