Guest Service Representative R7 - Store 336

Thorntons Inc
 Monee, IL


The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives.


Essential Job Functions (RESPONSIBLE TO)

  • Delivers guest service with a “how may I help you“ attitude. Looks for opportunities to delight guests and follows instructions from store management.
  • Ring all sales as discussed in the operations procedures.
  • Assure proper sale and accounting of money orders/lottery during shift.
  • Accurately account for price overrides, store use of merchandise, voids, returns and waste.
  • Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
  • Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
  • Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
  • Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
  • Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
  • Clean the parking lot and grounds surrounding the store as needed.
  • Advise store management of any maintenance or safety problems.
  • Practices safe working habits that align with company safety rules
  • Properly uses the Guest Service Department for guest service issues
  • Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.
  • Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
  • Perform additional duties as assigned.
  • Maintain PAR levels as outlined on PAR sheet per store expectations.

Preferred Qualifications


∼ High School Diploma or GED


∼ All experience will be considered


∼ Ability to speak, read, understand, and write the English language.

∼ Ability to perform accurate mathematical calculations

∼ High energy and strong work ethic.

∼ Excellent interpersonal skill.

∼ Strong guest service skills.

∼ Works well with others in a team environment

∼ Sufficient visual acuity to check identification and process money orders.

∼ Ability to read and understand instructions for operation of electronic cash registers and other equipment.

∼ Ability to read electronic fuel reports.

Equipment/Special Expertise

∼ N/A

Other Considerations

∼ Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.

∼ Properly records time on the TOTS systems and signs a time report verifying all hours worked

∼ Understands that company funds are not available for personal use