Counter Sales Representative

 Mobile, AL

Company Summary

Irby was a pioneer in the early days of the electrical business. Founded in 1926, we continue to be an industry leader in providing products and solutions used in all industrial automation assembly, manufacturing, and commercial & contractor applications.

Irby Electric continues to be one of the largest electrical distribution companies in the southeastern region of the United States, with a geographical footprint of 28 branches, spanning 7 states, composed of over 400 highly dedicated associates. Our business has experienced incredible growth in recent years due to our focused business strategy, digital transformation, and customer-focused solutions. As an operating company of the Sonepar USA family, we unite with a group of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

Job Summary

Service walk-in and phone-in customers at counter showroom by selling electrical supplies and solutions, processing orders from customers, using all required company policies, procedures and systems in an expeditious manner.

Essential Duties & Responsibilities

  • Greets customers on sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
  • Handles difficulties with customers and coworkers with diplomacy and seek assistance when needed.
  • Resolves customer order problems and complaints promptly.
  • Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Recommends additional products related to customer needs.
  • Acquires, uses and continuously develops personal technical knowledge of general and specialty electrical products to assist customers and other company personnel.
  • Determines make, type, and quality of product desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
  • Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
  • Identifies and uses appropriate company and/or customer pricing systems.
  • Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard products.
  • Prepares cash or charge sales tickets with required identification, necessary information for customer, product, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
  • Receives payment or obtains credit authorization.
  • Requisitions merchandise from stockroom and/or withdraws for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for “will call” orders.
  • Prepares correspondence and reports necessary for business transactions.
  • Sell and promote branch and companywide promotions and specials as directed.

Minimum Qualifications

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to prepare electronic reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and metric scales.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Ability to interpret a variety of instructions furnished in written, oral, electronic, diagram, or schedule form.
  • Ability to utilize basic computer functions with Microsoft Windows, Office, and various software programs.

Preferred Qualifications

  • High School diploma or General Education Degree (GED), one – two years desired from a two-year college; and one to two years related experience and/or training; or equivalent combination of education and experience.

EOE M/F/Disability/Veteran