Technical Client Service Rep I - Mission, KS

Cox Auto Inc Mission, KS

Technical Client Service Rep - Mission, KS

This is a pipeline requisition

The anticipated start date for this position is September, 2018

Are you a driven, self-motivated person with great communication skills? Bring your drive to VinSolutions as a Technical Client Services Representative where you will work with our customers to troubleshoot and resolve their application issues.

We're searching for Technical Client Services Representatives to provide a high level of customer service combined with troubleshooting skills.

This position requires initiative, ownership, excellent communication skills, as well as the desire to provide exceptional customer service from inception to resolution for each issue.

Your technical and interpersonal skills are critical to the success of VinSolutions and our products.

At VinSolutions, a Cox Automotive company, we will offer you a collaborative environment, competitive pay and recognition for your outstanding performance.

Ready to start? Keep reading to find out more!

Key Responsibilities

* Handle routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions' family of products

* Maintain expert level knowledge of MotoSnap Solutions and Products

* Develop and maintain strong technical expertise in VinSolutions' products and those devices and platforms upon which the products function

* Accurately log all customer information in the CRM customer ticketing system

* Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure

* Facilitate communication from Support Team to other departments as needed to complete cases


The Department is open Monday - Saturday, 7AM - 7PM

Shifts are as follows: (7a-4p; 8a-5p; 9a-6p; 10a-7p)

Saturdays are scheduled on a rotation with a different day off during that week. (Work 1 Saturday every 5 or 6 weeks)



* Strong customer service skills required.

* Must be flexible to work any shift during business hours,

* Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed

* Follow up/follow through skills required

* Ability to handle and respond to multiple open issues

* Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

Education & Specialized Knowledge

* High School Diploma or equivalent required.

* Associates Degree or Technical Certification preferred but not required

* Customer oriented background

* Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required

* Excellent oral and written communication skills

* Experience working in a team environment and assisting others as applicable

* Requires attention to detail and the ability to adapt to change

* Ability to type 40+ WPM

* Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone. The global company's 34,000-plus team members and family of brands, including Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. For more information about Cox Automotive, visit

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Organization: Cox Automotive

Primary Location: US-KS-Mission-5700 Broadmoor St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing