As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our associates get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, vibrant individuals who want to be a part of our dynamic company culture in a luxury retail environment.
Your role as a sales associate is to develop strong customer relationships while maximizing sales performance as a jewelry expert. Demonstrate an in-depth knowledge of our merchandise, encompass our brand, while creating an exceptional store experience for each and every customer. Our goal is to ensure our customers receive the highest level of service; the experience YOU create is the reason for their return. If you love being part of a team as well as building individual sales volume, this is the place for you!
Why Work for Shane Co.?
Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
- We want driven and competitive people who help us satisfy the customers' needs. We do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
- We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us so we do work weekends, however our hours of operation are the best in the business (We close at 5pm on Saturday and Sunday). You accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
- Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
- We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
- We have benefits focused on you AND any family member (partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
- And, of course, we offer a generous discount in our stores or online for you AND your family members!
This position is directly responsible for sales volume, customer satisfaction, store profitability and security.
- Maximize sales and profitability.
- Provide a superior customer experience and ensure customer retention.
- Maintain or exceed Company and store standards for closing sales, productivity per hour, and any other measurement standards as directed by management.
- Learn, perfect, and utilize all Company sales methods, training, and philosophies.
- Communicate issues or concerns through the appropriate chain of command.
- Ensure proper merchandise appearance and security according to Company and store guidelines.
- Constantly strive for personal improvement and development by maintaining product knowledge, competitive information, Company marketing and sales philosophies, and industry and market conditions.
BEHAVIORAL CHARACTERISTICS The focus of this role is working with and through others, building and maintaining relationships. Leads through example, championing Company culture and values, demonstrating personal character, commitment, organizational skills, selling skills and work habits.
WORK ENVIRONMENT The primary environment for this role is a climate controlled store environment with natural light and carpeted flooring in most work spaces. Standing and walking are required a significant portion of the time. Manual dexterity and visual acuity are required at a very high level and with high frequency. Travel is required