West Marine, Inc. Minnetonka, MN
Under general supervision, this position is responsible for processing cash/credit transactions for the store. They will greet customers; conduct transactions, answer questions and suggestive sell customer service items. They will graciously handle customer returns and concerns. They will answer the phone in a timely manner. They will perform related duties as assigned. This position reports to the Store/General Manager.

Specific Duties and Responsibilities

Essential Job Functions

* Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.

* Answer customer questions and make product recommendations when appropriate.

* Listen to the customer to determine the needs and wants of the customer.

* Treat customers and associates better than they expect.

* Achieve excellent customer service. Correctly handle all register transactions.

* Suggest usage of West Marine promotional programs and services with each applicable sale.

* Actively participate in all programs and procedures that can drive sales.

* Answer the telephone within three rings.

* Work with the store/general manager to resolve customer complaints and concerns in a timely manner.

* Work with associates to achieve Store's sales plan.

* Ensure the store is neat, clean and organized throughout each business day.

* Work with fellow associates to maintain that Asset Protection standards are met all the time.

* Acknowledge by signature that weekly "Store Bulletin" has been read. (Store information flyer.)

Additional Job Functions

* Participate in store opening and store closing duties.

* Have the ability to wear and communicate through a headset.

* Work with associates to achieve a high "Matinee Review" score through excellent customer service, product knowledge and follow through.

* Performs related duties as required.

Minimum Training and Experience

Good communication skills a must. Math skills, computer skills and 10-key helpful. Must be able to work a standard workday as set by West Marine. Must be able to lift 40 pounds to shoulder height unassisted. Must have a flexible schedule and be able to work evenings, weekends and holidays.

Expectations of Employment

Associate Relations Communication

Job Knowledge Decision Making Initiative

Planning/Organization Action Orientation

Dependability Teamwork

Ethics Safety

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

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