Well-being Account Operations Manager

HealthPartners Minneapolis, MN
Job Description:

We have an exciting opportunity for Well-being Account Operations Manager. The Well-being Account Operations Manager is responsible for providing day to day account management services, providing project management and coordination of all aspects of the implementation process for new and renewing customers, and providing client population and well-being consultation. Responsible for proactively developing, overseeing, and evaluating strategically-designed, effective worksite and population health management programs for HealthPartners clients including client specific strategy, communication strategy and program execution. Work collaboratively with clients and internal partners to ensure the client achieves their health and well-being goals, which may include ROI, trend/clinical/risk management, and measurable health and productivity improvements.

Join our growing organization on our exciting mission to improve health and wellbeing! At HealthPartners, you will find a culture of excellence, compassion, integrity and most importantly, partnership. By working together in the spirit of partnership, we will improve health and wellbeing, create exceptional experiences for those we serve and make care and coverage more affordable. Picture yourself at HealthPartners and imagine the future successes we could achieve together!


1. Account Management

a. Acts as the main customer contact for anything health and well-being related and liaison for associated care engagement solutions.

b. Partners with the HealthPartners Sales teams for new and renewing customers

c. Coordinates resolution of all client inquiries, issues and proposals in a prompt, professional and client friendly manner, ensuring a high-level of client satisfaction.

d. Ensures all target timelines and actions items are successfully met throughout the implementation process and the program year.

e. Provides excellent customer partnership and service to internal and external customers.

f. Work collaboratively with the team to ensure the successful execution of onsite events, such as launch engagement events, biometric events, etc.

g. Prepare and send client reports.

2. Implementation and set-up

a. Coordinates all aspects of a customer implementation: communication strategies, reporting strategies, eligibility requirements and set-up, operations set-up, health screening set-up, and ensuring quality processes are documented and in place for customer customizations.

b. Partners with customer to define customer requirements within the guidelines of Health Promotion Department standards.

c. Maintains detailed project plans for each customer implementation.

d. Partners across the HealthPartners organization to ensure ongoing implementation status is effectively communicated and action plans in place for execution.

3. Health & well-being consultation and growth

a. Understand key health, productivity and trend management issues faced by client by listening to client and evaluating client's health and well-being data.

b. In partnership with internal and external partners:

i. Provide consultation and guidance to assist in the development of client's health promotion program mission, goals, and objectives and identify outcome measurement strategies.

ii. Recommend programs for long-term health, trend and productivity.

iii. Develop health promotion program plans that target populations based on analysis of claims and utilization, health risk and productivity assessments with appropriate objectives to achieve measurable outcomes. Health promotion program plans will optimize integration of communications, marketing, programming and interventions.

iv. Renew/increase sales to existing clients.

c. Monitor program's progress towards goals and recommend modifications to achieve goals.

d. Support the pursuit of new clients through contributions to requests for proposals, supporting strategic planning for perspective customers, and creating proposals outlining HealthPartners health and well-being capabilities.

e. Maintain a depth of knowledge of the industry and an understanding of the trends and successes of other organizations; share this understanding with the client team and partners to further the clients program.

f. Develop strong effective partnership with the entire team, including internal partners, all client contacts, all third- party vendors and consultants. Partner with client and third-party vendors to develop engaging health and well-being solutions that target populations based on analysis of claims and utilization, health risk and productivity assessments with appropriate objectives to achieve measurable outcomes. Health and well-being solutions plans will optimize integration of communications, marketing, programming and interventions.

4. General

a. Provide back up support for other team members.

b. Work as a team member to cooperatively meet or exceed team goals and objectives.

c. Perform other duties as assigned to accomplish HealthPartners and customer goals.


* Bachelor's degree in a related field or equivalent work experience in the health management.

* 3-5 years of experience in the health and well-being industry with direct responsibility for customer strategy and account management

* Strong working knowledge of the principles and practices of worksite health promotion, risk reduction, disease self-management

* Demonstrated project management experience and ability to meet deadlines.

* Proficiency with personal computers, including Microsoft Excel, Word, PowerPoint and database/workflow management programs.

* Strong business acumen

* Proven ability to work collaboratively with strong problem-solving skills

* Detail oriented with strong organizational skills

* Creative thinker who is solutions oriented

* Ability to move ideas forward in a collaborative manner within an integrated organization Excellent presentation and communication skills, both oral and written

* Ability to deal with ambiguity and changing priorities

* Ability to work with all levels in the organization

* Occasional travel as required


* Master's degree in Business, Health Education, Public Health, or other health-related field.

* Six Sigma or Lean Experience.

HealthPartners is recognized nationally for providing outstanding care and experience for patients and members. We offer an excellent salary and benefits package. For more information and to apply go to www.healthpartners.com/careers and search for job ID #48909.

Additional Information:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.