VS Sales Associate-Mall of America 2nd FLOOR


Primary Purpose: A Victoria's Secret Sales Associate creates a buying environment where the customer is inspired to buy. The Sales Associate serves the customer as top priority with enthusiasm, urgency and authentic desire to provide all the brand offers. A Victoria's Secret Sales Associate displays our core values and completes all aspects of the customer experience- selling, cashiering, processing and replenishment and visual execution. Additionally the Sales Associate builds customer loyalty as product and promotion experts.

Key Responsibilities:

To perform this job effectively Sales Associate must be able to perform all the core responsibilities satisfactorily. Sales Associates must also display the specific areas of responsibilities when assigned to that particular position in the store. While Sales Associate status is In-Training they must be able to show progression to satisfactorily meeting the core and specific areas of responsibilities within an identified time frame.

Sales Responsibilities:

* Drive customer engagement by personally selling to customers.

* Proactively move with intention towards customers and create a welcoming genuine connection.

* Make compelling recommendations to serve the customer needs.

* Creates an enthusiasm for Best at Bras strategies by inspiring customers with bras.

* Listen and connect with the customer about bras by asking effective questions, reading cues and responding, and conducting bra fit measurements, where applicable.

* Balance multiple customers.

Cash Wrap Responsibilities:

* Delivers a friendly and efficient cash wrap experience, processing customer and associate transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register.

* Reinforces customer buying decisions at checkout and encourages purchase of additional items.

* Recovers cash wrap selling zone and "go-backs".

* Builds customer loyalty by opening Victoria's Secret Angel Cards (US only) and through customer email and phone capture, where applicable.

* Executes register opening and closing processes accurately, including change orders and preparing deposits.

* Manages lines and multiple line queues to enhance the customer experience.

Processing and Replenishment Responsibilities:

* Processes merchandise to be floor ready and maintains back room and under stock to brand standards.

* Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase.

* Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process.

Floorset and Maintenance Responsibilities:

* Executes floorset proficiently.

* Understands and adheres to brand visual standards.

* Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment.

* Maintains the standards for the appearance of the store by completing the daily and monthly cleaning checklists.

* Completes daily cleaning, dusting or polishing of ceiling vents, diffusers, lights, fixtures, baseboards, speakers, windows, mirrors, floors, restrooms, break rooms and other applicable areas of the store.

* Maintains necessary cleaning supplies and stocks as needed.

* Follows proper procedures when using cleaning supplies in order to prevent damage to floors and fixtures.

Core Responsibilities:

* Understanding and demonstrating Company Values and L Brands Way behaviors.

* Supporting all activities related to providing a safe working environment.

* Shift Preparation- review and maintain awareness of all sales, promotions and applicable ringing procedures.

* Create customer awareness of programs available to them (e.g. Victoria's Secret Angel Card (US only), phone and email capture) to build customer loyalty, where applicable.

* Track team performance to the goals.

* Be aware of and build personal capability in, asset protection.

Training Requirements: Part-Time

* The Part-Time Sales Associate will be considered "In-Training" until all phases of training have been completed.

Training Requirements: Full-Time

* The Full-Time Sales Associate will be considered "In-Training" until all phases of training have been completed.

Position Requirements:

* Ability to enhance customer satisfaction and retention using good judgement and values.

* Maintains a team focus at all times.

* Drives prioritization by focusing on customers experience first and maintaining task work to completion.

* Proven ability to be cross-trained in multiple positions and sustain execution of fundamental processes and procedures.

* Ability to communicate with customers and team members in a clear, concise, courteous and professional manner.

* Demonstrates a desire to set personal goals for performance and career.

* Analytical ability and basic mathematical skills

* Is resilient and bounces back quickly from setbacks

* Able to work a flexible schedule including evenings, weekends, holidays and non-business hours

Success Measures: Team

* Sales Goal

* Sales Comp (Likes)

* Bra Goal and Comp (Likes)

* Category Goal and Comp (Likes)

* Stores Loyalty Programs: Angel Credit Cards (US Only), Pink Nation, Phone (US Only) /Email Capture Rate

Success Measures: Individual

* Individual Sales Per Hour (SPH)

* Transactions Per Hour

* Dollars Per Transactions

* Bras Per Transactions

* Acquire New Angel Credit Card Members (US only)


* At least 18 years of age

* Prior retail experience preferred

Due to the number of tasks that may be assigned to each position, the following are examples of the kinds of duties that the company has identified as essential for those holding the Sales Associate position:

Physical Elements

* Ability to stand for long periods

* Frequent bending, kneeling, lifting (25 - 50 pounds)

Equipment Use

* Ability to use Headset to take or give direction

* Ability to use mobile devices to complete a sale (where applicable)

* Ability to use computer based Point-of-Sale system

* Ability to use the company website to look up merchandise and complete in-store order for customers

Performance Elements

* Ability to come to work promptly and regularly

* Ability to take direction and work well with others

* Ability to accomplish multiple tasks within established timeframes

* Ability to concentrate and perform duties accurately

* Ability to learn and apply policies and procedures

* Ability to react to change productively and handle other tasks assigned

* Ability to complete all applicable training programs

Working Conditions

* Ability to work in a fast-paced environment

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.