Training Specialist

Vision Critical Communications Inc. Minneapolis, MN

As part of the Vision Critical Education Team you will deliver training to clients and staff both in person and online. You will also contribute to courseware development by acting as a subject matter expert, reviewing courseware for accuracy, relevance, and helping our Instructional Designers understand real-world use cases for the products.

* Open to remote*

What you'll be doing (including but not limited to):

* Train customers, partners, and staff on the Vision Critical Customer Intelligence platform both from a theory and application perspective in classroom and online using Webex (90% of training is conducted virtually)

* Adhere to interactive training standards and guidelines

* Assess training effectiveness

* Develop relationships with subject matter experts and instructional designers to identify new training requirements

* Manage training schedules with multiple clients to ensure effective delivery of programs

* Keep your Vision Critical platform knowledge constantly up to date to deliver quality training and assist with courseware development and maintenance

* Handle custom training requests, identifying requirements and building class materials


* Minimum one year of related training experience in a high-tech or software environment

* Familiarity with software training practices

* Ability to quickly learn new technologies and concepts

* Proficiency using online training tools (Webex is an asset)

* Ability to work effectively in cross-functional teams

* Strong client service skills, particularly managing expectations

* Superior communication and interpersonal skills

* Availability to occasionally travel or work outside core business hours as training requirements dictate

* Ability to function well in a fast paced and ever-changing environment

About Us

Vision Critical provides customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today's always-on, social and mobile savvy customer, Vision Critical's technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical's customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes. Hundreds of high-performance organizations use Vision Critical's technology. Follow us on Twitter at

Ready to join our team?

If you are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now.

Please note that due to the high volume of applications received, only short-listed candidates will be contacted.

Thank you for your interest in Vision Critical.

Vision Critical is an equal opportunity employer.