Supervisor, HR Service Center

Park Nicollet Health Services Minneapolis, MN
The Supervisor position is responsible for directly leading the HR Service Center team, delivering high quality, exemplary services to Park Nicollet colleagues. Fosters a team environment and a strong, service oriented culture, ensuring timely and quality-driven customer outcomes that maintain a superior standard for service, quality and productivity. Leads call center activities that include self-service and personal 1:1 assistance regarding HR programs and systems. Oversees accurate data entry and maintenance of team member and organizational data within various HR systems. Demonstrates strong partnerships with the HR Center of Excellence teams including Benefits, Compensation, Payroll, Employee Occupational Health Services (FMLA, Workers’ Compensation, etc.), Recruiting, HR Business Partners, and Employee/Labor Relations. Will partner closely subject matter experts to maintain and improve services, as well as lead and/or participate in process improvement projects as assigned. Ability to utilize statistical information in order to perform analysis and make recommendations regarding process and/or technology improvements, ultimately enhancing our service delivery model. Facilitates training, which includes but is not limited to, new employee orientation. Education/Experience: • Bachelor’s degree in Human Resources or related discipline • Minimum 3 years related experience, including direct leadership experience • An equivalent combination of education and experience • Experience with HR systems including applicant tracking and personnel management • Proficient in Microsoft Office products • Related call center experience strongly preferred Special Knowledge/Skills/Certifications/Licenses: • Knowledge of human resources policies and procedures • Ability to facilitate groups and skilled in dealing with changing group dynamics • Possess sound judgment in assessing business situations and providing problem resolution to human resources-related issues • Demonstrate strong verbal, written and interpersonal communications • Ability to prioritize workload and projects • Strong focus on providing excellent customer focus • Skilled in problem solving and conflict resolution • Skilled in change management • Skilled in business acumen

Additional Information

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The OrganizationAt Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.Park Nicollet Mission, Vision and ValuesMission: Our mission is to improve health and well-being in partnership with our members, patients and community.Vision: Health as it could be, affordability as it must be, through relationships built on trust.Values:Excellence We strive for the best results and always look for ways to improve.Compassion We care and show empathy and respect for each person.Partnership We are strongest when we work together and with those we serve.Integrity We are open and honest, and we keep our commitments.What makes us unique?At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.To learn more about our organization, including our award winning care, please visit our website at