Field Service Technician

 Minneapolis, MN

Company Description

Syntegon Technology specializes in the pharmaceutical industry. Complete packaging solutions are provided for parenteral drugs, ophthalmics, animal health products, vitamins, and nutritional supplements. Products include vial, capsule, syringe, and powder filling; isolation technology, and cartoning.

Job Description

SUMMARY: Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.

  • Provide turnkey support for start-up, IQ, OQ, and PQ, on new machine installations.
  • Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
  • Coordinate development activities and upgrades related to updating and improving machine functionality.
  • Provide support to Customers, Customer Service department and Sales department as required.
  • Interact, support and assist the Product, Project and Sales departments with customer equipment needs, order review, design reviews, assembly, testing and final acceptance tests to become proficient with the control packages interface and integration.
  • Maintain necessary machine configuration documentation during installation.
  • Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
  • Process detailed expense and trip reports on all service visits, in a timely fashion.
  • Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time). Lift up to 50lbs on a regular basis.
  • Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed. Approximately 80% travel required.
  • Submit to safety, background, and drug/alcohol testing as required by customer(s).



  • Must have at least a 2+ year Packaging Machinery degree with a minimum of 2+ years of experience working on Packaging Equipment OR 5+ years overall experience in the Packaging Machinery Industry.
  • Must possess a minimum of 5+ years of experience in repair and maintenance of capital equipment.


  • BS in Electrical Engineering is preferred.
  • Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers is highly preferred.
  • Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
  • Ability to support various software control platforms for complete packaging lines.
  • Experience with cGMP and GAMP requirements in the Pharmaceutical Industry.
  • Strong customer service focus with ability to assure customer confidence in the operation of equipment.
  • German-speaking skills a plus.

Additional Information

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.