Desk Attendant

FirstService Residential Minneapolis, MN
As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Minnesota property management needs. We've got the Twin Cities covered, from Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul.

Job Responsibilities

Provides superior customer service to residents, guests and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. Communicates issues, concerns, events to the Desk Attendant Supervisor and Office Manager regarding daily activities of the property. Weekly shift: Saturday and Sunday 7:00 a.m.-3:00 p.m.

Essential Duties & Responsibilities

* The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Accountability for servicing residents with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful

* Customer service focused and understands the value of a smile

* Outgoing and confident personality

* Ability to multi-task and prioritize duties

* Ability to work independently

* Collaborative attitude and team player

* Exceptional interpersonal and communication skills

* Highly organized and detailed-oriented

* Consistent professional demeanor, able to handle varying personalities

* Able to take direction

* Reliable, punctual and discrete

Functions and Responsibilities of Desk Attendant:

* Provide superior customer service to residents, guests, vendors, contractors

* Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner

* Input parcels/deliveries into the Connect package tracking program

* Log all relevant information/events that happen during your shift

* Monitor security cameras and watch for any rule violations and file appropriate reports

* Assess all situations accordingly and contact Resident Managers on call when necessary

* Be knowledgeable of all of River Towers Rules and Regulations and take appropriate action if any deviations are observed

* Read all previous days logs/memos and stay informed of events happening at River Towers

* Communicate any important issues to the Office Manager

* Handle any special projects assigned to you by the Desk Attendant Supervisor or Office Manager

Additional Duties & Responsibilities

* Practice and adhere to FirstService Residential Global Service Standards.

* Conduct business at all times with the highest standards of personal, professional and ethical conduct.

* Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

* May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

* Ensure all safety precautions are followed while performing the work.

* Follow all policies and Standard Operating Procedures as instructed by Management.

* Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility


Education & Experience

* Associate's or Bachelor's Degree

* Excel, Outlook and Word experience

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

* Knowledge of customer service principles and practices

* Knowledge of basic computer applications/skills

* Knowledge of basic administrative duties and organization skills

* Exceptional communication skills -- verbal and written

* Attention to detail and accuracy

* Problem solving skills

Tools & Equipment Used

* Computer, keyboard, printer, etc

* Security and Camera Monitoring Equipment

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

* Sitting at a desk for extended periods of time

* Working at a computer throughout the day (keyboard and mouse use)

* Ability to lift up to 30 pounds

* Bending down

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.


Travel is local and only necessary for trainings or meetings in the Twin Cities Metro area.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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