Customer Service Associate (entry-level)

Katapult Network Minneapolis, MN
We are currently recruiting for an entry-level Customer Service Associate. This person will be responsible for service operations, reporting functions, purchasing and budgeting, light accounting and client management. This is an excellent opportunity to build skills for the future and offers great opportunity for growth. Apply today!


* Provide ongoing assistance to customers and responding to customer inquiries and complaints

* Collaborate with employees engaged in sales, inventory, reconciling cash receipts, or in performing services for customers

* Monitor sales activities to ensure that customers receive satisfactory service and quality goods

* Instruct staff on how to handle difficult and complicated customer inquiries

* Prepare for escalated customer queries by maintaining and updating product and services knowledge

* Record customer inquiries and response in customer account

* Suggest and implement improvements on customer service processes as instructed

Transferable Skills Needed

* Conflict Resolution - pleasantly handle complaints, settle disputes, and resolve grievances and conflicts in a mutually satisfactory manner

* Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization

* Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments

* Self-control - keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situation.

* Organizing and planning - develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner


* Bachelor's degree

* Experience in providing customer service

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of Minnesota's top employers. Our clients include ground-breaking start-up companies and well established billion dollar organizations who want to find their next generation of talent.

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