Customer Loyalty Specialist - Brooklyn Center

American Family Insurance Group Minneapolis, MN
What we do at American Family Insurance makes a difference in people's lives. And the way we're doing it is changing the way people think about insurance. Help us make a difference, and find a rewarding career along the way. Consider becoming an agency owner or a member of an agency team.

Quick Stats:

Job ID: R8864 Customer Loyalty Specialist - Brooklyn Center (Open)Job Summary:

Our passion is to inspire, protect and restore our customers' dreams — and if you have a passion for customer care and a flair for understanding the needs and motivations of people, then consider this opportunity! As a customer loyalty specialist, you'll work to inspire customer loyalty and significantly enhance the overall American Family customer experience.

Responsibilities:

Protecting dreams is just as important as pursuing them. This is an opportunity to launch your career with the ability to learn and grow with a successful and respected American Family Insurance agency. Make this job your first step on a path to a very bright future!

Additional Job Information:

Job Description:

Agency located in Brooklyn Center, MN

American Family Insurance agency owners are seeking talented, caring individuals to join their agency team where you'll play an important role in the operation of the agency. In partnership with the agency owner, you'll set strategy and initiate best practices for customer contact and then using your analytical skills, monitor and measure the overall effectiveness of agency loyalty initiatives and customer satisfaction efforts — with the ultimate goal of continuously strengthening and enhancing customer relationships.

Role Requirements:

* Customer service experience

* Effective communication skills

* Experience with PC software applications, Microsoft Office Suite, Internet Explorer, etc.

* Proficiency with metrics and analytics

* The ability to coach others

* Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products. This position must have at least one qualifying line of authority: Property Casualty or Life

* A valid driver's license

You'll work as part of a team in an office setting. Work on evenings and weekends might occasionally be needed. This position comes with a base pay, plus bonus/commission potential.

The customer loyalty specialist is a staff member of the agency and not an employee of American Family Insurance.

To apply, please email your resume to: awachter@amfam.com

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