Reliability Engineering Support Manager

U.S. Bank is building a new Reliability Engineering capability and is seeking a motivated leader with application production support experience to contribute toward the success of our technology initiatives.

The Reliability Engineering Support Manager is responsible for driving the reliability of our applications so that we prevent and/or quickly restore service disruptions. We accomplish this with a focus on stability, availability, monitoring, and partnering with other teams to share knowledge across the incident lifecycle.


* First level manager of Level 2 application production support teams.

* Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.

* Oversees Level 2 production support for multiple applications.

* Directs application support functions and staff to provide quality production support and ensures application service level commitments are met or exceeded.

* The team designs, writes and delivers software/automation to improve the recoverability of service disruptions.

* Provide preventative activities, proactive monitoring, troubleshooting and quick resolution of events and incidents to ensure application reliability.

* Prevent problem recurrence as a strong advocate for production reliability.

* Day-to-day operational management, including response, incident, event and problem management activities.

* Enhance Knowledge repository that helps reduce recovery times for disruptions in service.

* Provide leadership and oversight to others resolving high severity production application incidents.

* Interfaces with clients to ensure systems are reliable to meet their business needs and specifications.

* Manages a small staff of employees, as well as employee relations, performance, and reviews.

* Approves employee time records, work assignments, vacations, sick pay, etc.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.

Basic Qualifications:

* Bachelor's degree or equivalent work experience.

* At least 1 year experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications.

* At least 6 years experience with developing and implementing applications.

Preferred Skills/Experience:

* IT service management (ITSM)

* IT project management

* IT systems management

* Information management

* Application development process

* IT standards, procedures, policy

* Application Production Support

Similar jobs you might like