Account Manager
US Bank
 Minneapolis, MN

Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts. Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards; continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate; and providing training to clients as needed. Exercise judgment and make decisions that have positive operational impacts on the business line.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience
  • One to four years of client management experience

Preferred Skills/Experience

  • Detailed knowledge of business, financials, products/services and the market
  • Strong relationship building and selling skills
  • Strong problem-solving skills
  • Basic knowledge of account management, project management, operations and logistics
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
  • Strong presentation, interpersonal, verbal and written communication skills