Software Quality Assurance Analyst II (3559-703)

DentaQuest Milwaukee, WI
JOB SUMMARY:

The Senior Software Quality Assurance (SQA) Analyst II will support operational goals and objectives by working closely with software developers, Software Quality Assurance team members and business stakeholders to review use cases and develop and execute test plans, and test cases to ensure application development meets or exceeds business requirements. In addition, they will serve as a mentor to less experienced staff and take the lead on individual projects and initiatives.

JOB DUTIES AND RESPONSIBILITIES:

JOB SUMMARY:

The Senior Software Quality Assurance (SQA) Analyst II will support operational goals and objectives by working closely with software developers, Software Quality Assurance team members and business stakeholders to review use cases and develop and execute test plans, and test cases to ensure application development meets or exceeds business requirements. In addition, they will serve as a mentor to less experienced staff and take the lead on individual projects and initiatives.

PRIMARY JOB RESPONSIBILITIES:

* Perform testing on an agile team

* Work with the development team to create test plans and test cases

* Review all documentation provided by the project teams and ensure full understanding of the documented requirements, technical enhancements, process development and workflow configuration required

* Develop and execute test scripts using manual and automated testing as specified by DQ standards

* Document, communicate, and work to resolve all defects found during testing

* Seek team and stakeholder feedback on all test plans and test cases

* Diagnose, troubleshoot and research application/system issues as required and propose solutions to problems; provide resolution in a timely and accurate way, while ensuring high levels of customer satisfaction.

* Ensure defects are entered within the DentaQuest Enterprise Defect Tracking System with an appropriate sense of urgency and monitor/track progress through resolution

* Facilitate communications and/or meetings as needed to ensure all information has been received, content understood and any additional information needed has been provided

* Participate in all required meetings to gain additional requirement knowledge, confirm current state of project and stay apprised of any changes being made

* Create reusable test plans and test case templates and processes as needed

* Develop, execute, validate and document thorough and accurate regression and smoke test scenarios

* Must understand DQ's business practices and the applications/systems that support them

* Prepare documentation using tools such as Visio, Word and Excel

* Other duties as assigned

Mentor, Create Standards and Implement Process Improvements

* Mentor less experienced members of the Software Quality Assurance team

* Suggest, define, and implement new process and testing standards for the team

* Act as a resource to business stakeholders in their test plan and case development

* Take the test leadership role on projects and present overall testing team progress to IT stakeholders

* Recommend process improvements to enhance the overall value, efficiency and effectiveness of the department

Required Skills

* BS degree or equivalent work experience or training in IT, Computer Science or related field

* Exceptional communication skills and the ability to communicate appropriately in a business context including verbal, written, interpersonal, organizational and public speaking

* Ability to work in a team setting including problem-solving, communication, and strong decision-making skills

* Ability to prioritize and organize multiple tasks with tight deadlines

* Ability to handle multiple projects and priorities in a fast-paced, result-driven environment

* Excellent analytical skills, as well as accuracy and attention to details

* Proven quality assurance analysis skills. Business 'subject matter expert' (SME) experience may qualify as equivalent experience.

* Ability to maintain productivity with shifting priorities and uncertainty

Required Experience

* 4 years of experience in IT discipline with demonstrated commitment to growth

* Experience using automation tools

* Proficiency with general office productivity software

* Exceptional communication skills and the ability to communicate

Preferred Qualifications

* Certified as a Software Test Engineer (CSTE) or Quality Analyst (CQA)

* Working knowledge of Selenium with C#

* Working knowledge of Specflow

* Working knowledge of Microsoft Test Manager

* Working knowledge of Team Foundation Server

PHYSICAL DEMANDS:

* Ability to use basic office equipment and communicate via phone, computer technology, and via written and verbal channels.

* Ability to communicate in an active office environment, including moderate voice levels and interruptions, which may challenge hearing and concentration

* Ability to sit for extended periods of time

* May be required to occasionally work during non-standard hours and/or on an on-call basis

* Occasional travel may be required

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

In accordance with DentaQuest's Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ's Compliance Officer.

DentaQuest's Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program.