Senior IT Helpdesk Engineer

Brady Corporation Milwaukee, WI

BradyCorporation is an international manufacturer and marketer of complete solutionsthat identify and protect people, products and places. Brady's productshelp customers increase safety, security, productivity and performance and includehigh-performance labels, signs, safety devices, printing systems and software.Founded in 1914, the Company has a diverse customer base in electronics,telecommunications, manufacturing, electrical, construction, medical, aerospaceand a variety of other industries. Brady is headquartered in Milwaukee,Wisconsin and as of July 31, 2017, employed approximately 6,300 people in itsworldwide businesses. Brady's fiscal 2017 sales were approximately $1.11billion. Brady stock trades on the New York Stock Exchange under the symbolBRC. More information is available on the Internet at

Position Summary:

The ITHelpdesk department is a branch of Global IT Support Services that acts as apoint of contact for users for both incidents and requests. The Senior HelpdeskEngineer will provide front line / first level technical support to customersvia phone, email, chat, face to face and other media available.

Essential Duties and Responsibilities:

* Ensureinquiries are answered on agreed turnaround time.

* Ensurethat all requests are documented and tracked using the incident management toolto maintain a list of issues and requests and monitor open incidents.

* Resolveinquires, request and issues that are within the helpdesk scope.

* Followestablished processes and protocol in accomplishing requests or resolvingissues.

* Followestablished escalation process for inquiries, request and issues that are notwithin the helpdesk scope.

* GenerateIT Advisories to inform users of outages or changes to a system using the emailsystem

* Generatesimple reports using excel to show basic statistics

* Generateand update documentations

Required Knowledge, Skills & Abilities:

* Associatesdegree in IT or Computer Science

* Minimumof 4 years' experience in an IT Helpdesk environment

* Strongwritten and verbal communication skills

* Excellentteamwork by establishing and maintaining a close working relationship with bothIT and Business teams globally

Desired Knowledge, Skills & Abilities:

* Bachelorsdegree in IT or Computer Science

* Experiencein BPO Technical position


* Complete insurance coverage starting on first day of employment – medical, dental, vision, life

* 401(k) with company match

* Tuition reimbursement

* Bonus opportunity

* Vacation and Holiday pay

Our company is an equal opportunity/affirmativeaction employer. Applicants can learn more about the company's status as anequal opportunity employer by viewing the federal "EEO is the Law"poster at:


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