PRDMGR - Production Manager

RESTORING MORE THAN PROPERTY

Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses. We're Restoring More Than Property.

With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, we provide the fastest, highest quality service that's unmatched in the industry.

The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers.

BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small.

Qualified candidates will be responsible for managing field office personnel, logistics, equipment and consumable usage, and vehicle assignments and maintenance. Additionally this position is responsible for reviewing and approving time entries that impact job costs and billing, as well as assigned personnel time off requests. As needed you may be called to oversee large losses that require additional management and supervision.

Responsibilities

* Communicate professionally with customers, subcontractors, employees and insurance companies

* Coordinate and manage multiple residential, commercial, industrial and institutional projects of various complexities simultaneously

* Run larger mitigation jobs as field superintendent as needed.

* Provide technical explanations to clients, adjusters, consultants and others

* Meet with estimators and superintendents regularly to ensure accuracy of all work being performed and regular contact with customers is maintained

* Visit job sites as necessary to ensure quality

* Schedule daily work orders submitted from the estimators and project managers for restoration, contents and light rebuilds per staff capability.

* Provide constructive feedback and direction to complete tasks on time and within budget

* Ensure all work crews are appropriately uniformed

* Meet with municipal inspectors and secure needed permits as required

* Implement site-specific safety plans

* Oversee all moisture mapping for water losses.

* Coordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism

* Respond to emergencies including after hour responses as necessary

* Develop and manage a sustainable contents operational process

* Ensure warehouse is sufficiently stocked with necessary supplies and equipment

* Attend BELFOR sponsored operations and safety training courses

* Qualify subcontractors and complete BELFOR vendor packages

* Conduct regular two-way assessments of staff performance

* Other duties as assigned

* Manage daily logistics and job assignments of field personnel and equipment

* Implement and monitor on-site safety plans

* Coordinate daily needs with temp staffing companies

* Coordinate job starts and schedule appointments with customers and clients

* Ensure warehouse is appropriately stocked with necessary supplies and equipment

* Handle customer complaints that pertain to quality of work or performance of employees

* Schedule and ensure vehicle maintenance is performed

* Complete accident, injury, & incident reporting forms

* Set the estimator/production on call schedule

* Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.

* Comprehensive understanding of customer service, principles and practices

* Work under time constraints to meet specific timelines

* Attend BELFOR sponsored operations and safety training courses as required

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.