Customer Service Rep

Durham School Services Milwaukee, WI
Global, Local, Total

National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a Customer Service Representative for our Customer Service Center (CSC) in Milwaukee, WI .

Responsibilities:
  • Address customer’s questions and concerns in a courteous manner
  • Sell Transit passes for various transportation fares
  • Run reports and maintain information in an Excel spreadsheet
  • Handle cash
  • Generating reports as needed
  • Encouraging compliance with company policies and procedures
  • Maintaining accurate, orderly and up to date records for all administrative tasks
  • Encouraging compliance with company policies and procedures
  • Performing various administrative tasks

  • High School graduate or equivalent
  • Customer service experience required
  • Sales and cash handling experience required
  • Excellent oral communication skills to respond and present professionally to callers and visitors.
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
  • Strong inter personal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets,
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Bilingual English/Spanish a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com.

Key Words: Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk