Business Operations Analyst 3 - Milwaukee, WI - Portland, OR - Seattle, WA
US Bank
 Milwaukee, WI

The Commercial Customer Service Ops Analyst will build relationships with the key project stakeholders and teams that are part of the GTM Strategic Roadmap and focused on the Digital Transformation. The primary function is to understand the changes and effectively identify the support needs. Acts in a consultative role as a subject matter expert supporting, creating and/or delivering the training materials to Commercial Customer Service (CCS) staff. Act as a liaison/subject matter expert for the Commercial & Corporate Banking (CCB) employees to assist with operational efficiency creating and distributing communication to all CCB employees.

  • Liaison with Technology Operation Services (TOS), Global Treasury Management (GTM) Product Mgrs, Ops Groups and other business partners to identify, refine and document support needs
  • Provide information to employees on treasury management products, commercial loans, commercial checking accounts and other bank products and services
  • Investigate, analyze and interpret research media both on-line and archival to evaluate the caller's needs; direct them to information, explaining procedures and assisting in problem resolutions
  • Take ownership, track and escalate operational problems discovered in DDA, treasury management products or loan
  • Act as a liaison with the Treasury Management (TM)Product Manager, technical specialist and other U.S. Bank departments to provide information appropriate to the caller's business line
  • Maintain appropriate technical understanding of bank systems. Regularly attend training to support/expend knowledge base. Share knowledge with colleagues
  • Research, write and/or update procedures in the CCS Online Reference Database and CCB Policies and procedure

Basic Qualifications

  • Bachelor's degree, or equivalent work experience
  • Five to eight years of related experience

Preferred Skills/Experience

  • Three to five years of experience in Information Technology Services-Preferred understanding of digital capabilities with experience in Information Technology environment
  • Strong knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
  • Familiarity with use of Application Programming Interface (APIs), Artificial Intelligence (AI) and other emerging technology within Banks
  • Strong verbal, written, and interpersonal communication skills
  • Strong analytical, negotiation and problem-solving skills
  • Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
  • Thorough knowledge of all relevant operational processes and procedures and company products and services
  • Proficient in and able to navigate all relevant computer systems to pull reports, shadow clients, and troubleshoot technical issues, etc
  • Ability to manage multiple tasks/projects