Account Coordinator

Potawatomi Hotel & Casino Milwaukee, WI

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.

PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Account Coordinator contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.

Principal Duties and Responsibilities (*Essential Functions)

* *Provide support to the Creative and Marketing teams to ensure that projects are delivered on time, on brand, and on budget.

* *Input work orders and maintain files for all Marketing jobs. Copy, file, and retrieve documents as needed.

* *Coordinate incoming projects for assigned departments, to include completing related work orders, assisting with the approval process, and scheduling jobs.

* *Manage, maintain, install, and change all on-property signage and posters.

* *Manage all Intellectual Property Agreements (IPAs) and Publicity Release forms.

* Assist with other department paperwork including purchase requisitions, blanket purchase orders, and contract routing. Complete invoice reconciliation as necessary to ensure vendors are paid accurately and in a timely fashion.

* Process all business card orders, working with the Creative team as necessary.

* Assist department management in tracking expenses related to Creative and Marketing budgets.

* Provide support and backup to Account Specialists in times of high volume or absence.

* Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.

* Perform other duties as assigned.


* A high school diploma or equivalent and 1 year of marketing experience are required. An Associate's or Bachelor's degree can take the place of experience. Gaming industry experience is preferred.

* Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office. Experience with project management software preferred.

* The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast paced environment.

* The ability to understand, analyze, and interpret information furnished in written, oral, diagram, or schedule form.

* The ability to work independently with minimal supervision.

* The ability to maintain discretion in handling confidential information.

* The ability to interact with stakeholders of all levels and understand the interests of multiple stakeholders and how those interests relate to PH&C and its goals.

* The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.

* While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, and move for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member will be required to lift or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.